The Top Help Desk Softwares in the World

The Top Help Desk Softwares in the World

In this article of My Knowledge Portal, we are going to talk about The Top Help Desk Softwares in the world. We will list out a couple of features for each, and we believe by the end of this article, you will know what you need to go for when choosing the Top Help Desk tool for your business.

We believe by now, you know what a Help Desk Software can do and what its functions are. There are more of those functions which a Help Desk software can do, but we did not list out all of those in our previous article since most of the features are the same across all the help desk tools available in the market.

You may read about the topic Select the Best Help Desk Software here.

So what we really did was started digging into each of the best help desk software that is available in the market, we found some free help desk software, some best open source support ticket system, and some of the best free helpdesk software in the market, we will talk about them here.

We are going to order them in sequential order so you would know that the upper ones hold the top features and the most used around one of the best running businesses in the world.

Here We Go!

The Top Help Desk Softwares 

Zendesk

Zendesk is one of the widely used help desk software in the world. The reason behind Zendesk being the most used is it was specially made for the support agents to support their customers and clients. It was like they wore the support agent’s shoes and made the application by feeling the pain and the requirements that a support agent would require on his job. Moreover, they are continually updating.

Zendesk
Zendesk

Features of Zendesk:

  • Seamless Channel Integration
  • Ticket Forms
  • Conditional & Custom Ticket fields
  • SLA Views
  • Multilingual
  • Multi-Brand Support
  • Guided Mode
  • Business Rules
  • Pre-defined ticket Actions
  • Customer Context
  • Dynamic Content
  • Collaboration
  • Personal Views and Macros
  • Private Apps and Integrations
  • Contextual Workspaces
  • Public Apps and Integrations
  • CSAT Ratings Report
  • NPS Survey
  • Performance Dashboards
  • Custom Reports

Zendesk provides three types of packages when it comes to pricing – Support Package, The Suite & Build your Own. Click here to know more in detail. Also, if you would like to read more in detail about Zendesk, we recommend you visit their official website by clicking here.

Freshdesk

Freshdesk is also one of the leading help desk software in the market. With Freshdesk, you can Streamline all your customer & client conversations in one place. Freshdesk provides you with options to automate repetitive work and save a lot of time. Collaboration is also a good option within Freshdesk.

Freshdesk
Freshdesk

Features of Freshdesk:

  • Team Inbox (All emails in one place)
  • SLA Management
  • Collision Detection (Multiple agents do not get to work on the same ticket at the same time)
  • Custom Ticket Status
  • Canned Responses
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Parent-Child Ticketing
  • Multi-Channel Support
  • Time triggered automation
  • Event-triggered automation
  • Email to Knowledge Base
  • Feedback Mechanism
  • Solution Article Analytics
  • CSAT Ratings Report
  • Complete Customization Capabilities as you can customize the portal, agent roles, Ticket forms, Customer Segments, and even the URL.
  • State of the Art Data Security

Freshdesk provides five types of packages, you get a Free package for Unlimited Agents but with minimal features. Click here to read more on pricing. If you would like to further explore Freshdesk, click here.

ManageEngine ServiceDesk

Alright, the unique thing about ManageEngine ServiceDesk is that it is both a help desk and an asset management tool. Code-free configuration and integration is one of the features of ManageEngine ServiceDesk which allows non-technical users to easily adapt to their solution into their daily workflows.

ManageEngine ServiceDesk
ManageEngine ServiceDesk

Features of ManageEngine ServiceDesk:

  • Incident Management
  • Service Catalog
  • Change Management
  • Problem Management
  • IT Release Management
  • IT Project Management
  • ITIL CMDB 
  • Enterprise Service Desk
  • Knowledge Base
  • Automatic Ticket Dispatch
  • Service Level Agreement
  • Help Desk Notifications
  • User surveys
  • Mobile Help Desk
  • Multi-Channel Support
  • Request Life Cycle
  • IT Asset Inventory Management
  • IT Asset Tracking
  • Software Asset Management
  • Contract Management
  • PO Management
  • ADSelf Service Plus
  • Application Manager Plus
  • Password Manager Pro
  • Integration with Microsoft Teams
  • Office 365 Integration (Cloud)

ManageEngine ServiceDesk provides different packages and all the details could be found here. To learn more into detail on ManageEngine ServiceDesk, click here.

Salesforce Essentials

Salesforce is an advanced version of a CRM solution mainly designed for a small business. Salesforce Essential collects and tracks information in streamlined as the software automatically syncs your meetings, calls, and emails too, so you do not have to enter data manually into the system to make it centralized.

Salesforce Essentials
Salesforce Essentials

Features of Salesforce Essentials

  • Built-in Intelligence
  • Stand out service across Channels
  • Centralized one location for all Information
  • In-App Tutorials and Guided Setup
  • All info on one Screen
  • Mobile App
  • Multi-Channel Support

Salesforce provides packages depending on the type of business you own, more info on that can be found here. If you would like to know in detail on Salesforce, click here.

LiveAgent

LiveAgent is one of the top-notch helpdesk solutions with multi-channel support. It is like a call center built into your Help Desk tool. This Application is mostly designed for small businesses but you can easily scale as you grow.

LiveAgent
LiveAgent

Features of LiveAgent

  • Ticket Management
  • Live Chat
  • Social Accounts Integration
  • Call Center
  • Reporting
  • Support Portal
  • Gamification
  • Multilingual
  • Mobile Apps
  • Security

LiveAgent provides you with a 14 day trial period with all the features included but you will need to pick a plan after the end of the 14th day. LiveAgent plans can be found here. To get to know more on LiveAgent, click here.

Zoho Desk

The unique thing about Zoho Desk is that it allows customers/clients to create support queries via Social Media. The most notable feature we found while using Zoho Desk is that it allows you to create Knowledge documents that even your customers can access to find solutions to their concerns on their own.

Zoho Desk
Zoho Desk

Features of Zoho Desk:

  • Artificial Intelligence called Zia
  • Ticket Management
  • Self-Service Portal
  • Agent Productivity
  • Automation
  • Extensibility
  • Insights
  • Customization
  • Security

Zoho Desk provides a full free plan for only 3 agents and also a free plan for 15 days with all the features included, but if you like to get what you want, click here to know more. To know in detail about Zoho Desk, click here.

AzureDesk

AzureDesk is a cost-effective help desk system with a free app for sole agents. The tickets are shown in a browser in the form of tabs where you can work on multiple tickets at the same time just by moving into different tabs. The nice thing about AzureDesk is that it allows multiple agents to work on a single ticket in real-time.

AzureDesk
AzureDesk

Features of AzureDesk

  • Ticket Management
  • Convert Support Emails into Tickets
  • Application Integration
  • Unlimited Mailboxes
  • Reporting
  • Solve Tickets with teammates in Real-time

AzureDesk just has one plan for all, you have the option to pay monthly or annually, click here to know more. To learn more in detail on AzureDesk, click here.

JIRA ServiceDesk

JIRA ServiceDesk is one of the best open-source service desks which helps to identify and address bugs and system glitches during product development, beta-testing and post launching. This open-source service desk provides real-time updates and performance metrics to help you gauge the health of your service. You can install it on the cloud or locally.

JIRA ServiceDesk
JIRA ServiceDesk

Features of JIRA ServiceDesk

  • Request Management
  • Self-Service Portal
  • Knowledge Base
  • Service Level Agreements
  • CSAT Reporting
  • Agent Queues
  • Links to the configuration management database
  • IT Asset Tracking
  • Change schedule
  • Release & Deployments
  • Configurable Workflows
  • Root Cause Analysis
  • Link to Dev Backlog

JIRA Service Desk provides you free with all the features included for any size of the team for 7 days. But after the 7th day, you can select your package as per your team, click here to know more. If you would like to deep dive into JIRA, click here.

Hesk

Hesk is a surprisingly simple, more user-friendly and one of the best FREE help desk software we have in the market, which is also integrated with Knowledge Base. The unique feature of Hesk is that it has the help desk, asset management, reports and analytics, all integrated into a single workspace.

Hesk
Hesk

Features of Hesk

  • Help Desk
  • Asset Management
  • Analytics
  • A range of tools
  • Marketplace

Hesk provides you different plan packages, to get to know in detail, click here. More details on Hesk could be found here.

Help

Help is also a simple yet powerful platform that makes you easier to create relationships, stay in touch and keep your customers happy. It has live-chat, help desk and many more items integrated into it.

Help
Help

Features of Help

  • Customer Support that is simple and convenient to use
  • Marketing tools with Comprehensive Data
  • Sales friendly with more focus on Customers

More details on Help can be found here.

Conclusion

Above is all based on our research to bring you what’s best in the market. You will find more than what we have mentioned above but we do not like you to go deep into all those help desk systems and get confused. We recommend you always start with the trial/free plan and then test each of them based on your environment and decide for yourself. Keeping you calm and patience is really a virtue here. 

Let us know if you find anything much better than the above so that we can have a look at ourselves and do a little digging into it.

About Syed Hussaini

I am a business consultant with 15+ Years of extensive expertise in IT Services Management (ITSM), Team Management, Training, Knowledge Management, and Business Operations. My involvement in a corporate environment and freelance projects, my career has taught me how to be more productive, proactive, and independent.

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